Be the MSP that fixes it before it breaks
Having actionable data and justifications to refresh computers before users complain can increase your refresh frequency by 40%.
Having been in the MSP trenches, we know how low those laptop margins are. You don't replace computers for the profit, you replace them because you want to delight your customers.
Without the Lavawall® computer refresh prioritization report,
MSPs are really break-fix shops with a retainer. If you have to wait for a user to complain about battery life, lost data, overheating, and performance issues,
your clients will start looking around for more reliable IT.
Instead of waiting for frustration to boil over, you can include suggested workstation replacements in your Quarterly Business Reviews (QBRs) and get referrals from happy clients instead of churn from frustrated users.
Best of all: these notices and reports give you a great excuse to keep in touch with your clients and enhance your value
Gain referrals instead of churn from cyberinsurance reviews
In the first month that we started to use the Lavawall® domain scanner to prepare for insurance scans and reviews in our MSSP, our referrals increased and two of our clients asked us to demo it to their clients!Why? Their insurance assessor told both of these clients that they had never seen clean cyber insurance scans before!
The Lavawall® scans also include short videos to teach your techs about the concepts and cures that come up in the scans, so you go from just another MSP to a security-focused business partner that your clients value enough to share.
25% of MSPs have lost clients because of insurance scan issues! Lavawall® lets you scoop up those clients and multiply them through referrals!
Demonstrate your heroics
Literally.When time are tough or a new short-sighted CFO comes on board, IT and cybersecurity get cut.
Yes, you show charts about the number of phishing emails, viruses, and malicious traffic you blocked. However, this is now just another commodity.
Everyone does that.
Not everyone can show progress in:
- Microsoft security scores
- Domain security
- Administrative services
- Application patches
- Workstation configurations
- Workstation reliability
- Computer errors
You are an indispensable partner in their business.
...you just couldn't prove it until now.
If you have any questions or need further assistance, feel free to reach out through our chat, phone or email on our contact page!
No high water mark billing!